Play Lane’s Terms and Conditions



All customers purchasing sessions to play lane Ltd are subject to the following terms and conditions. Pease read the following prior to booking.


All children attending our “stay and play” sessions are the responsibility of their parents/guardians. Although play coordinators are there to support children in their play, they are not responsible for the care and supervisions of the children.


Booking Terms and Conditions


  1. Customers booking sessions agree to the following terms and conditions

  2. The price for sessions permit entry for one child. A maximum of 2 adults may accompany each child to their play session

  3. Prices are inclusive of the play area only. Food and drinks can be purchased on site at an additional cost

  4. When booking a session online, you will receive a confirmation email. This is proof of purchase and will need to be displayed on arrival at Play Lane

  5. All payments must be made before children are permitted entry

  6. Customers with pre-booked tickets take priority and we cannot guarantee entry to on the day arrivals

  7. All adults are required to book a space too and a cost of £1 will be added for each individual adult

  8. Sessions are non-refundable. Play Lane can transfer your session to another available day/time but 24 hours’ notice is needed

  9. Prices may be subject to change and our website and booking system will be updated accordingly




Entry requirements


  1. Play Lane uses CCTV to protect the building, staff and customers. We use these systems for security only. For more information, please read our Privacy Policy

  2. Every child attending Play Lane must be supervised by an adult aged 18 or above. Entry will not be permitted without an accompanying responsible adult.

  3. Play Lane reserve the right to ask customers to leave if they pose a danger to staff or customers

  4. Abuse, illegal activity, violence or bullying will not be tolerated and any person showing such behaviour will be asked to leave without refund.

  5. Any child or adult presenting with symptoms of illness are not permitted to enter Play Lane.

  6. No smoking, pets or alcohol are permitted on Play Lane’s premises

  7. Only food and drink purchased from our café is permitted and must only be consumed in the cafe area.

  8. Any person causing purposeful damage to Play Lane’s property or resources will be asked to leave and may be liable for payment of damage.

  9. Cameras are permitted within our stay and play sessions for personal use only. To create a safe environment for children and families, photos must only be taken of your own child.

  10. Any photographs taken by Play Lane to be used for marketing will require written consent from parents/guardians

  11. Each Play session is 2 hours long and all persons are required t vacate the premises at the end of their session

  12. We reserve the right to close all or part of the play centre if it poses a safety risk

  13. Customers are asked to arrive at the start time of their play session as we will be unable to admit entry before the session start time

  14. Play Lane operates between the hours of 9.30am-5pm, Monday to Saturday. Sundays are strictly reserved for private parties only

Privacy Policy

This privacy policy applies between you, the User of this Website and Play Lane, the owner and provider of this Website. Play Lane takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:


collectively all information that you submit to Play Lane via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;


the General Data Protection Regulation (EU) 2016/679;

Play Lane,  
 we  or us

  Play Lane, a company incorporated in England and Wales with registered number 12295262 whose registered office is at unit 9 partrick farm barns,  meriden road,   west midlands,  b92 0lt; 

User or you

any third party that accesses the Website and is not either (i) employed by Play Lane and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Play Lane and accessing the Website in connection with the provision of such services; and


the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;

  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

  4. "including" is understood to mean "including without limitation";

  5. reference to any statutory provision includes any modification or amendment of it;

  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Play Lane and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Play Lane is the "data controller". This means that Play Lane determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

  1. name;

  2. date of birth;

  3. contact Information such as email addresses and telephone numbers;

  4. financial information such as credit / debit card numbers;

  5. nutritional information, allergies;

in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

  1. data is given to us by you  ; and

  2. data is collected automatically.

Data that is given to us by you

7. Play Lane will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

  2. when you register with us and set up an account to receive our products/services;

  3. when you make payments to us, through this Website or otherwise;

  4. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;

in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

12. We may share your Data with the following groups of people for the following reasons:

  1. our employees, agents and/or professional advisors - to provide appropriate care and service to the customers;

in each case, in accordance with this privacy policy.

Keeping Data secure

13. We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.

  2. we store your Data on secure servers.

  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

  3. Right to erase - the right to request that we delete or remove your Data from our systems.

  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

  5. Right to data portability - the right to request that we move, copy or transfer your Data.

  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

23. Play Lane may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Play Lane. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

24. We may also disclose Data to a prospective purchaser of our business or any part of it.

25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


26. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

27. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

28. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

29. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

30. Play Lane reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  
  You may contact Play Lane by email at